Guest Manager

//Guest Manager
Guest Manager 2018-01-11T08:12:00+00:00

 

 

Manage reservations, walk-ins and call-ahead parties in a single, consolidated list

Increase table turns while offering a personalized experience
for your guests

Managing your tables has never been so easy

Problem: Slow table turns
Solution: Effective server and table management

Problem: Inefficient guest seating
Solution: Know exactly which tables are available and how long each party has been sat

Problem: Ineffective customer interaction
Solution: Personalized service and intelligent, accurate wait time quotes

Problem: Inability to identify service issues
Solution: Visibility into problem areas in the seating cycle

Problem: Staff training/turnover
Solution: Reduced training time with an intuitive, easy-to-learn interface

 

 

  • Manages reservations, walk-ins and call-ahead parties in a single, consolidated list
  • Enables remote updating of table status so a host knows immediately when a table is available
  • Automates server rotations to ensure fair and consistent seating load across servers
  • Captures valuable guest information, including contact info, guest preferences and visit history
  • Eliminates third party paging systems and connects with guests using text and voice messaging
  • Reduces walk-aways and frustrated guests with intelligent and accurate wait time quotes
  • Tracks your guests’ special occasions, such as birthdays, anniversaries, etc.
  • Provides alerts when guests are waiting longer than their quoted time

  • Increases seat utilization with intelligent seating suggestions and real-time operational statistics
  • Allows for identifying dirty tables quickly and initiating bus requests
  • Enables staff to target tables that will open at similar times in order to join for large parties
  • Alerts managers to tables that are exceeding target times during the check process