Customer Voice

Customer Voice 2018-01-10T21:20:08+00:00

 

 

Get instant feedback on your guests’ experience

NCR Customer Voice gives you insight into what your guests think about your restaurant – as well as their profit impact.  Achieve higher revenues, productivity and guest satisfaction.  Engaging your customers has never been so easy.

Make improving guest satisfaction easier

Problem: Ineffective customer interaction
Solution: Allow your customers to provide feedback in a non-confrontational manner

Problem: Inability to leverage social media
Solution: Easily use social media channels as a referral service for your brand

Problem: A subpar guest experience
Solution: Feedback data enables you to improve service

Problem: Lack of visibility
Solution: Identify the profit impact that customers have on your business

Problem: Identifying service issues
Solution: Receive instant negative feedback alerts and daily summary reports

 

 

  • Customers can complete a short, simple survey that rates their experience in your restaurant
  • Customers rate their likelihood of recommending the restaurant with the ability to add comments
  • Manage your existing customer base by following up with medium and low rankings

  • View your business at risk, customers, leads, recommendations, response rate, marketing and reports
  • Track the exact dollar amount associated with your business – both at-risk and newly-acquired
  • Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant
  • Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis

  • Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels
  • Your happy customers act as an unpaid sales force, leveraging social media as a referral service
  • Enables your customers to share valuable offers or discounts through social media
  • View and manage social media activity through your management dashboard
  • Enhance your brand value and further drive guest retention
  • Integrates with NCR Aloha Loyalty to enable better identification of loyal customers
  • Collects valuable customer data to focus your marketing and social media efforts
  • Surveys can be configured through NCR Aloha Loyalty, NCR Mobile Pay, NCR Online/Mobile Ordering, or through NCR Aloha POS receipt

  • NCR Customer Voice Mobile gives you real-time access to your customer feedback
  • Instantly view server performance, business at risk, and survey response rates from your mobile device, and correct any service issues as they occur
  • Review full customer feedback, along with the appropriate check detail, for greater understanding
  • Accessible through the NCR Pulse mobile platform