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Aloha Guest ManagerProviding a memorable guest experience will set
you apart from your competition and keep your customers coming
back. The new innovative Aloha Guest Manager solution
intelligently tracks table status, reduces the time tables that
are left unseated, maximizes seating efficiency and captures key
guest information to help you provide personalized service. Case Studies by various companies below: (Click on PDF logo for case study information.) ENHANCE GUEST EXPERIENCE:
Provide accurate wait quotes to reduce the risk of frustrated
guests ENABLE OPERATIONAL ANALYSIS : Pinpoint problem areas in the seating cycle. Identify repeat and VIP guests to provide personalized service. INCREASE SEAT UTILIZATION & SEAT MORE GUESTS: Match party size to table size maximizing your seating efficiency and reducing the number of empty seats in your restaurant. Know when tables become available and avoid seating small parties at large tables. Real-time remote updates allow you to reduce the amount of time tables are empty. Reduce customer walk-outs with accurate wait quotes INCREASE HOST PRODUCTIVITY: Remove guesswork when quoting wait times. Ensure compliance with requests when seating guests. Automate server rotation when seating. Reduce call times for reservations and increase reservation capabilities WAITLIST: MANAGEMENT OF WALK-IN AND CALL-AHEAD GUESTS: Flag waitlist guests as either walk-in or call-ahead. Call-ahead guests are color coded until they arrive and are checked in. Call-ahead and reservations can be accepted remotely in the back office. ACCURATE WAIT QUOTES: Accurate wait times are calculated by determining the best table match per waiting party based on expected table turn time, party size and guest requests. SUGGESTED & PREFERRED SEATING: Automate table selection to maximize seating efficiency and server rotation. INTEGRATED PAGING AND HANDHELD: Initiate paging a guest to a third party paging system from within Aloha Guest Manager. Remotely update table status via HME TableScout® handheld paging system.
RESERVATIONS & GUEST TRACKING MANAGEMENT OF GUEST DATA WHEN BOOKING RESERVATIONS: Capture guest preferences and past visits for real-time use and historical reporting. MULTIPLE RESERVATION BOOKS: Create reservation books by day of week and for specific dates, enabling you to manage your inventory for specific events.
TABLE MANAGEMENT REAL-TIME TABLE STATUS: Customizable, intuitive floor plan display to monitor table status and seat guests. Check tender status is updated real-time based on POS activity. This allows the host staff to better identify tables close to each other that will become available at approximately the same time. MULTIPLE FLOOR PLANS: Separate the floor view into multiple rooms or zones. Create unique date-assigned floor plans to support special events. STATION & SERVER MANAGEMENT: Create stations on the fly or from pre-defined station templates. Assign servers to stations and manage opening and closing stations. LARGE PARTY MANAGEMENT: Automated table joining for large parties when the party size exceeds max seats for the selected table. Pre-assign large parties to multiple tables. REAL-TIME DASHBOARD: On-screen dashboard updated with real-time statistics on waiting and seated parties.
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