Aloha Guest Manager

Providing a memorable guest experience will set you apart from your competition and keep your customers coming back. The new innovative Aloha Guest Manager solution intelligently tracks table status, reduces the time tables that are left unseated, maximizes seating efficiency and captures key guest information to help you provide personalized service. NCR’s Aloha Guest Manager solution allows you to improve your guest experience by seating your guests quickly and efficiently and quote accurate wait times. It offers reservation management, waitlist management, table management and guest tracking that is synchronized in one tightly integrated solution with the Aloha Point-of-Sale.

Case Studies by various companies below: (Click on PDF logo for case study information.)


TEXAS ROADHOUSE
Aloha Guest Manager at BECPOS.comBased in Louisville, Kentucky, Texas Roadhouse, a Southwestern-themed restaurant that specializes in steak, ribs, chicken and seafood, owns and operates 315 restaurants in 46 states. In 2007, the well known full service restaurant chain began the search for a guest management system that seamlessly integrated into their existing Aloha Point-of-Sale and would allow them to optimize table management operations, maximize seat utilization and enhance the guest experience. Through the implementation of Aloha Guest Manager, Texas Roadhouse has been able to address specific business challenges and improve on their overall operational efficiency.


ENHANCE GUEST EXPERIENCE:
Provide accurate wait quotes to reduce the risk of frustrated guests Capture and respond to guest requests and preferences. Flag guests with attributes clearly visible on the waitlist and floor view.

ENABLE OPERATIONAL ANALYSIS :
Pinpoint problem areas in the seating cycle. Identify repeat and VIP guests to provide personalized service.

INCREASE SEAT UTILIZATION & SEAT MORE GUESTS:
Match party size to table size maximizing your seating efficiency and reducing the number of empty seats in your restaurant. Know when tables become available and avoid seating small parties at large tables. Real-time remote updates allow you to reduce the amount of time tables are empty. Reduce customer walk-outs with accurate wait quotes

INCREASE HOST PRODUCTIVITY:
Remove guesswork when quoting wait times. Ensure compliance with requests when seating guests. Automate server rotation when seating. Reduce call times for reservations and increase reservation capabilities


WAITLIST:

MANAGEMENT OF WALK-IN AND CALL-AHEAD GUESTS:
Flag waitlist guests as either walk-in or call-ahead. Call-ahead guests are color coded until they arrive and are checked in. Call-ahead and reservations can be accepted remotely in the back office.

ACCURATE WAIT QUOTES:
Accurate wait times are calculated by determining the best table match per waiting party based on expected table turn time, party size and guest requests.

SUGGESTED & PREFERRED SEATING:
Automate table selection to maximize seating efficiency and server rotation.

INTEGRATED PAGING AND HANDHELD:
Initiate paging a guest to a third party paging system from within Aloha Guest Manager. Remotely update table status via HME TableScout® handheld paging system.


RESERVATIONS & GUEST TRACKING

MANAGEMENT OF GUEST DATA WHEN BOOKING RESERVATIONS:
Capture guest preferences and past visits for real-time use and historical reporting.

MULTIPLE RESERVATION BOOKS:
Create reservation books by day of week and for specific dates, enabling you to manage your inventory for specific events.


TABLE MANAGEMENT

REAL-TIME TABLE STATUS:
Customizable, intuitive floor plan display to monitor table status and seat guests. Check tender status is updated real-time based on POS activity. This allows the host staff to better identify tables close to each other that will become available at approximately the same time.

MULTIPLE FLOOR PLANS:
Separate the floor view into multiple rooms or zones. Create unique date-assigned floor plans to support special events.

STATION & SERVER MANAGEMENT:
Create stations on the fly or from pre-defined station templates. Assign servers to stations and manage opening and closing stations.

LARGE PARTY MANAGEMENT:
Automated table joining for large parties when the party size exceeds max seats for the selected table. Pre-assign large parties to multiple tables.

REAL-TIME DASHBOARD:
On-screen dashboard updated with real-time statistics on waiting and seated parties.