Project management is designed to support the planning and execution of projects with traditional tools for planning projects, assigning tasks, tracking progress, managing documents and documenting both billable and non-billable time. A POS Implementation Specialist is responsible for utilizing resources such as people, materials, energy, space, provisions, budgets, and communication to meet pre-defined objectives. A successful POS Implementation Specialist must be able to envision the entire project from start to finish and to have the ability to ensure that this vision is realized.

POS Implementation Specialist has fulfilled all the Radiant Certification requirements of Associate Tech Certification and Support Certification. Employee is required to complete annual Radiant Maintenance certifications. Support Specialist must also adhere to all policies and procedures set forth by both the Implementation and Customer Service Departments. POS Implementation Specialist has completed both TS and QS installations as well as other special applications and third party interfaces.

Implementation Specialists introduce clients to the Aloha software and hardware. We gather input from the client to program a database that will work proficiently within a particular restaurant establishment. We give restaurant owners and managers the tools to maintain and leverage the Aloha system to effectively maintain the Aloha point of sale. In order for an Implementation Specialist to consistently meet customer needs, they must stay current on training, software, product development, and future technologies. To be an effective Implementation Specialist it is imperative to manage time and resources efficiently.

Essential Duties and Responsibilities include the following while other duties may be assigned.

• Make initial introduction during which customer expectations must be set.
• Provide a consistent contact throughout the project life cycle for the customer.
• Conduct planning sessions.
• Finalize detailed project plan, clearly stating requirements and accountability.
• Assist in the development and adoption of customer standards.
• Monitor projects for changes in plan.
• Clearly state cabling standards, hardware locations, electrical requirements, and software requirements.
• Program menu information into the Aloha program using BEC programming conventions.
• Understand the needs of the customer and make the system flow in the manner that best fits their establishment.
• Conduct an on-site survey to ensure networking functionality.
• Implement a plan with key people to resolve site discrepancies for Aloha functionality.
• Staging, set-up, and testing of program and all equipment.
• Conduct training sessions on Aloha system for front of house employees and back of house employee.
• Install POS system and verify functionality.
• Conduct on-site live coverage on their first day using the new system to ensure stability, as well as acting as a support resource for the customer.
• Follow-up to maintain a consistent and professional relationship with customer.
• Answer, evaluate, and prioritize service requests received via telephone, voice mail, email, and in-person for end user computer performance.
• Logs and tracks calls using call tracking software, and maintains historic records and related problem documentation and records call resolution information.
• Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
• Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.